Help & Support
Help topics
Getting started
What is Niptei?
Niptei is the care operating system your agency runs on: scheduling, visit verification (EVV), care records, family updates, and compliance files in one place. If you are a client or a family member, your agency office gives you your sign-in — accounts are created by the agency, not self-registered here.
Contact your agency office
The working contact for help with care, visits, or your account is the agency office:
- Phone: 772-971-6129
- Email: thefeetwashers@gmail.com — the email opens in your own mail app, ready to write and send; Niptei does not send it for you.
Phone and email are the published contacts from the operator's public website; this agency has not recorded its own office contacts in Niptei yet.
Platform support: Niptei's platform support contact details have not been published yet. There is no platform support email address to give you — the contacts above are your agency's, and the support form below reaches your agency's inbox.
Send a support message
The support form needs a signed-in account, so the message lands in the right agency's inbox. Sign in to send one — or use the phone and email above.